Refunds and Returns

Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you of receipt. We will also notify you of the approval or rejection of your refund. 

If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 10 working days. 

Late or missing refunds (if applicable) 

If you haven’t received a refund within 10 working days of being notified of your eligibility, please let us know.

Refunds can take several days to process through your bank account and credit card providers. 

Sale items (if applicable) 

Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded. 

Exchanges (if applicable) 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@taylormaderefills.co.uk and send your item to: Taylor Made Refills, Unit 7, Craigearn Business Park, Morrison Way, Kintore, Aberdeenshire, AB51 0TH

Shipping 

To return your product, you should mail your product to: Taylor Made Refills, Unit 7, Craigearn Business Park, Morrison Way, Kintore, Aberdeenshire, AB51 0TH. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

 Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Returns 

Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.   

To complete your return, we require a receipt or proof of purchase. 

Please do not send your purchase back to us without contacting us first and receiving confirmation that we can accept the return. 

There are certain situations where only partial refunds are granted (if applicable).